iGo Tech Support rocks

For a while, I’ve had an iGo Juice 70. They’ve really nailed the “universal” power adapter for notebooks. Input can be 120 volts, 240 volts, 12 volts (auto), or whatever you get on planes. Output is a series of pluggable tips that work well with 8 different models of notebooks, including everything I own.

The worst thing that can happen while travelling (well, not the worst, but up there) is having your notebook power adapter fail. On my recent trip, this happened…almost. The adapter would still light up, and the Mac would show as still charging, but the level of charge would in fact remain steady or even drop. Certain careful physical orientations seemed to help.

So I went on their web site, used their online support system, and got in touch with a helpful technician. He immediately shipped me out a new Mac adapter tip and cable. Problem solved. This is an example of how tech support should work. -m

2 Responses to “iGo Tech Support rocks”

  1. Parand http://www.parand.com/say/

    Thanks for the post, I’ve been looking for a universal adapter. Is this thing solid enough for everyday use as opposed to just for travel?

  2. mdubinko

    I think so. Around the house, if I need to work in a different place, I often use the iGo, and it works great. -m