For better or worse. In no particular order.
- Affordable unlimited data plans
- Google getting into the operator business
- Yahoo! getting into the operator business
- Affordable phones not tied to carriers
- The iPod phone
- Development of strong AI (yes I say this about everything)
- Development of decent agent software
- Affordable unlimited voice plans
- Collapse of network neutrality
- An active mobile WebStandards task force (ok, not overnight, but still important)
-m